1. General
Crystal Electronics operates both an online store and a physical showroom. We sell genuine electronics products including air conditioners, televisions, refrigerators, washing machines, and other home appliances from trusted brands such as Samsung, Gree, Hitachi, Haier, Hisense, and Whirlpool.

By using this website, you confirm that you agree to these terms and conditions.

2. Product Authenticity
All products sold by Crystal Electronics are 100% authentic and sourced from authorized distributors or dealers. Products come with official brand warranty where applicable.

3. Pricing
We strive to offer the best dealer prices for our customers. However:

·       Prices may change without prior notice.

·       In case of pricing errors on the website, we reserve the right to cancel or adjust the order.

4. Orders
Once an order is placed on the website:

·       Our team may contact the customer to confirm the order.

·       Orders will only be processed after confirmation.

·       Crystal Electronics reserves the right to cancel any order due to stock unavailability or other reasons.

5. Payment
We may offer multiple payment options including:

·       Cash on Delivery (where available)

·       Online payment

·       Bank transfer

Payment methods may vary depending on location and product.

6. Delivery
Delivery time may vary depending on the customer’s location and product availability. Crystal Electronics will try to deliver products as quickly as possible but cannot guarantee exact delivery times.

7. Warranty
Most products come with official manufacturer warranty. Warranty terms are provided by the respective brands and service centers. Customers should keep the purchase invoice for warranty claims.

8. Returns & Exchanges
Products may be eligible for return or exchange only in the following cases:

·       Product received damaged

·       Wrong product delivered

·       Manufacturing defect

The issue must be reported within 24 hours after delivery.

Products must be unused and in original packaging for return consideration.

9. Limitation of Liability
Crystal Electronics will not be responsible for any indirect or incidental damages arising from the use of products purchased through our website.

10. Changes to Terms
Crystal Electronics reserves the right to update or modify these Terms & Conditions at any time without prior notice.

11. Contact Information
If you have any questions regarding these Terms & Conditions, please contact us through our website or visit our physical store.